Shipping & Returns
Shipping
We ship from Australia
All orders are dispatched from our Australian warehouse to destinations within Australia and New Zealand.
Processing time
Orders are processed within 1-2 business days. You'll receive a confirmation email once your order ships.
Delivery time
Australia: 3-7 business days. New Zealand: 5-10 business days.
Shipping costs: Standard shipping $9.95. Express shipping $15.95. Free shipping on orders over $150 AUD.
Tracking: You'll receive tracking information via email once your order has been dispatched. While we do our best to get your order to you quickly, occasional carrier delays can happen and are outside our control. If something looks off with your tracking, just reach out and we'll help sort it out.
Returns & Exchanges
1
Get in touch
Email us at hello@christoandco.com.au with your order number and reason for return.
2
We'll confirm
We'll review your request and send you return instructions within 1-3 business days.
3
Send it back
Pack your item securely and send it back to us. Items must be unworn, unwashed, and in original condition with tags attached where applicable.
4
We'll process it
Once we receive your return, we'll process your refund or exchange within 1-3 business days.
We accept change-of-mind returns within 1-3 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Return postage: [Customer pays / We provide prepaid label / Other arrangement]
Need a different size? We're happy to help with exchanges within 1-3 days of delivery, subject to stock availability.
Email us at hello@christoandco.com.au and we'll arrange the swap. Original item must be unworn and in original condition.
If your item arrives faulty or damaged, we'll make it right. Contact us straight away with photos of the issue and we'll arrange a replacement or full refund at no cost to you.
We'll cover all return postage costs for faulty or damaged items.
Received the wrong item? Our mistake. Get in touch and we'll send you the correct item right away and arrange collection of the incorrect one at no cost to you.
[Sale items can be returned for store credit only / Sale items are final sale / Sale items follow standard return policy]
Faulty sale items are always eligible for refund or replacement under Australian Consumer Law.
Your rights: Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Need help?
We're here to help. Drop us a line and we'll get back to you as soon as we can.
hello@christoandco.com.au